Stakeholders & Engagement

8 articles on Stakeholders & Engagement, newest first.

• 7 October 2026Members

  Team Leader Responsibilities

• 30 September 2026Members

  The Service Desk as the Eyes and Ears of the Organisation

• 19 September 2026Members

  Using Kotter's Eight Steps to Drive a Service Management Transformation

  How Kotter's eight-step change model guides a successful service management transformation, drawn from The Journey to Service Excellence.

• 16 September 2026Members

  Stakeholder Mapping: Know Your Customer Before You Chase Value

  You cannot focus on value until you know your stakeholders. How to build a stakeholder map, drawn from The Journey to Service Excellence.

• 4 September 2026Members

  How Service Management can Transform Your Enterprise

  Services, value co-creation, outcomes versus outputs and processes: how service management can transform your enterprise, drawn from The Journey to Service Excellence.

• 1 September 2026Members

  Shaping Your Service Management Transformation Programme

  How to shape a service management transformation programme: objectives, governance and the five phases, based on The Journey to Service Excellence.

• 28 August 2026Members

  Value Streams and the Consumer Journey

  Why value streams are the key to service excellence: the happy path, mapping failure points and protecting the consumer experience.

• 22 August 2026Members

  Adopting a New Process, Step by Step

  A step by step guide to adopting a service management process: commitment, ownership, policy, RACI, KPIs, deployment and optimisation.