Shaping Your Service Management Transformation Programme
John Sansbury
· 7 min read
How to shape a service management transformation programme: objectives, governance and the five phases, based on The Journey to Service Excellence.
Shaping your transformation programme to achieve service excellence
Every leader who wants to make a lasting change faces the same early questions. Where do we start? Should this be a project? How long will it take? In The Journey to Service Excellence, John Sansbury offers a practical, tried and tested answer, built on decades of experience as a trainer and consultant. This article draws out the essentials for senior leaders shaping a service management transformation programme.
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