The Exchange is a professional community for service-management practitioners. These are the ground rules. They are short on purpose.
This code applies to every space on the Exchange — the forums, comments, messages and profiles. By taking part you agree to follow it.
Treat others as you would a respected colleague. Assume good faith, stay on topic, and keep debate about ideas, not people.
No personal attacks, harassment, discrimination, hateful content, threats or incitement. Persistent rudeness or point-scoring is not welcome.
Don’t spam. If you have a commercial interest in something you mention — your employer’s product, a service you sell — say so clearly. Undisclosed vendor promotion will be removed.
Don’t post employer secrets, client data, or another person’s private information. No doxxing. Share your own experience, not confidential material.
Every thread and post has a Report option. Use it to flag anything that breaches this code. Reports go to the moderators for review.
Moderation is proportionate and follows a clear ladder: a warning, then a temporary suspension, then, for serious or repeated breaches, a ban. Content that breaches the code may be hidden while it is reviewed. If a decision affects you, you can ask a human to review it.