How Service Management can Transform Your Enterprise

How Service Management can Transform Your Enterprise

Ask ten leaders what service management means and you will hear ten different answers. Ticketing tools. Help desks. An IT discipline with an unfortunate fondness for acronyms. In The Journey to Service Excellence, John Sansbury offers a much simpler and more powerful definition. In the IT context, service management means improving stakeholder outcomes and value through better service delivery and support. Applied across the wider enterprise, it is the application of those same principles and processes in business functions to improve their performance, service and stakeholder outcomes.