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Naming Services in Consumer Language

ESMi Knowledge Team

· 3 min read

Earns 0.5 hrs CPD

A service name should describe a recognisable outcome or capability and avoid internal products, department names and unexplained acronyms.

Why it matters

A catalogue translates the provider's service model into information consumers can find and use. It also establishes ownership and traceability behind the consumer view. In this case, the practical intent is clear: a service name should describe a recognisable outcome or capability and avoid internal products, department names and unexplained acronyms.

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