Extending service management beyond IT
John Pearce
· 1 min read
Enterprise service management, or ESM, applies service management principles beyond the IT department. HR onboarding, facilities requests and finance approvals are all services with requesters, providers and service levels.
Enterprise service management, or ESM, applies service management principles beyond the IT department. HR onboarding, facilities requests and finance approvals are all services with requesters, providers and service levels.
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