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Service Configuration Management
3 articles on Service Configuration Management, newest first.
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Defining Service Components and Configuration Items
A configuration item is any component that must be controlled to deliver or manage a service, and the useful scope is determined by decisions and risk.
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Starting Service Configuration Management Pragmatically
Configuration management should begin with priority services, decisions and minimum trusted data rather than an attempt to model the entire estate.
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Linking Configuration Data to Change and Audit
Configuration information creates value when change impact, incident diagnosis and audit feedback continuously test and improve it.