ITIL®

5 articles on ITIL®, newest first.

• 10 October 2026Members

  Leading Service Desk Practices

• 7 October 2026Members

  Service Desk Performance Measurement

• 26 September 2026Members

  Keep it Simple and Practical

• 15 June 2026

  The Frameworks Tell You What. They Were Never Meant to Tell You How.

  Here is a sentence from one of the leading service management framework textbooks, quoted in The Journey to Service Excellence: most of the content "should be taken as a suggestion of areas that an organisation might consider", a catalogue of topics to think about, "not a list of answers".

• 1 June 2026Members

  Adopting a service value system in ITIL 4

  ITIL® 4 reframes service management around the service value system, or SVS. Rather than a linear lifecycle, the SVS describes how every component and activity of an organisation works together to enable value creation.