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Guiding Principles
5 articles on Guiding Principles, newest first.
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Focus on Value: Know Your Customer
Every improvement and service decision should begin with a clear view of who receives value and what outcome matters to them.
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Start Where You Are With a Current-State Analysis
A current-state analysis protects useful capability, exposes real constraints and prevents unnecessary replacement driven by assumptions.
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Progress Iteratively With Feedback
Small, outcome-focused increments reduce risk and generate learning when feedback is designed into each step.
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Collaborate and Promote Visibility
Collaboration improves decisions when work, constraints, evidence and ownership are visible to the people who depend on one another.
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Optimise Before You Automate
Automation amplifies the design it is given, so the flow, controls, data and exception handling should be simplified first.