AI Enablement

3 articles on AI Enablement, newest first.

• 21 October 2026

  The AI confidence gap: why UK leaders and their teams see different futures

  New Microsoft research finds 84% of UK leaders are confident about Britain's AI future but only 41% of employees agree. Here is what that gap means for leaders, and four practical ways to close it.

• 25 September 2026Members

  Using Automation and Chatbots in Support

  Support automation should make common journeys easier while preserving context, safe escalation and access to human help.

• 24 July 2026Members

  You Cannot AI What You Cannot See

  Every university leader is under pressure to show what artificial intelligence will do for the institution. Here is an uncomfortable truth that a recent value stream mapping workshop surfaced, and it has nothing to do with the cleverness…