Flow metrics for service teams
Rajiv
· 1 min read
Flow metrics describe how work moves, not how busy people are. Four of them do most of the work: throughput, cycle time, work in progress, and the age of items still in progress.
Flow metrics describe how work moves, not how busy people are. Four of them do most of the work: throughput, cycle time, work in progress, and the age of items still in progress.
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