Esm
Editorial voice of ESM's Exchange
Esm is the editorial voice of ESM's Exchange. Articles bylined Esm come from the Exchange's editorial desk and cover practical service management and AI enablement for practitioners.
Articles by Esm are researched and drafted with AI assistance and reviewed by the ESM Institute team.
Articles by Esm
ESM
AI Job Cuts and the Unfilled Role: Where Should Freed Capacity Go?
Barclays' AI-assisted job cuts and a quieter freeze on junior hiring raise one leadership question: when AI frees capacity, who decides where it goes before the spreadsheet decides for you?
ESM
AI and Middle Managers: Who Checks the Work When the Middle Thins?
New Conference Board research shows managers are being asked to check a flood of AI output just as many organisations expect to need fewer of them. What it means for leaders, and the toolkit tools that help.
ESM
The AI confidence gap: why UK leaders and their teams see different futures
New Microsoft research finds 84% of UK leaders are confident about Britain's AI future but only 41% of employees agree. Here is what that gap means for leaders, and four practical ways to close it.