I have ITIL 5 Foundation. Which certificate should I take next to move into service delivery?

If you hold ITIL Foundation (Version 5) and want to move from technical support into service delivery management, the most useful next step is usually the Practice Manager route, and in particular the module covering relationship management, supplier management, service level management and continual improvement. If your goal is people management, no ITIL module will get you there alone, so pair one targeted certificate with evidence that you already do parts of the job. The article explains how the new ITIL scheme fits together, using PeopleCert's own guidance: three designations after Foundation, no fixed order for modules, and ITIL Transformation counting towards every designation. It then sets out practical steps: describe the job you want before choosing a course, map that job to skills using the Skills Framework for the Information Age, pick the module that closes your biggest gap, and build evidence at work by running service reviews or owning improvement actions. An illustrative example shows a support engineer moving into a delivery role within a year. Common mistakes include collecting modules in catalogue order, treating a certificate as proof of ability, and booking without checking which modules are live while the scheme is released in stages. It draws on John Sansbury's book The Journey to Service Excellence, which is available to Exchange members.